This Privacy Policy explains how we use the personal data we collect from you when you use our website at www.highfieldcoffeesocial.com or when you visit our coffee shop, Highfield Coffee Social.

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In this policy, ‘Highfield Coffee Social’, ‘HCS’ ‘we’ ‘us’, refers to Highfield Products Ltd.

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When we process your personal data we comply with all applicable data protection legislation, including the UK GDPR and the Data Protection Act 2018. 

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Your personal data includes all the information we hold that identifies you or is about you. More information about the types of personal data we process about you is set out below.  

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Everything we do with your personal data counts as processing it, including collecting, storing, amending, transferring and deleting it. 

This privacy policy provides information about the personal data we process about you, why we process it and how we process it.

 

Our responsibilities

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Highfield Products Limited (a company registered in England with the registration company number 3727785 and registered address at Highfield Place, Shaw Wood Business Park, Shaw Wood Way, Doncaster, DN2 5TB) is the controller of the personal data you provide.

 

What data do we process about you and why

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We collect your personal information:

 

1. When you place an online order through our website.

2. When you place an order at Highfield Coffee Social and request an electronic receipt.

3. When you join and sign up to Highfield Coffee Social marketing lists, loyalty scheme or other facility which we run on the website or at Highfield Coffee Social from time to time.

4. When you make enquiries and bookings for meeting room hire or through the ‘contact us’ function.

5. Through cookies used on our website.

 

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Personal Information that we collect

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• Requesting an electronic receipt when purchasing from Highfield Coffee Social

 

If you choose to receive an electronic receipt for your purchase either in person or through the Highfield Coffee Social Website, we will collect data on your name, email address and contact number. 

 

• Join and sign up to Highfield Coffee Social communication, marketing materials and loyalty schemes

 

If you choose to opt in and sign up to Highfield Coffee Social loyalty scheme and marketing materials we may collect your name, email address and phone number.

 

• When you make enquiries and bookings for a meeting room hire

 

Where you make enquiries and bookings for a meeting room hire there is an online form that is used to collect information from you. This form will ask for your name, email address and phone number.

 

• As you interact with the Highfield Coffee Social website, the website may use cookies to store information about you session

 

You can read more information about the cookies used on our website within our cookie policy https://www.highfieldcoffeesocial.com/cookie-policy-statement

 

Who will receive or have access to your personal data

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Your personal data is only transferred to the extent that this is necessary for Highfield Coffee Social to provide a service to you, including the systems in use to perform this service:

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• Our supplier for the electronic Point-of-Sale service - Square (https://squareup.com/gb/en), that provides the functions to take payments, provide electronic receipts and manage loyalty scheme.

• Our supplier for email marketing – Mailchimp (https://mailchimp.com/) which sends marketing communications to you on our behalf where you have consented to us doing so.

• Our supplier for managing room booking enquiries – Wix (https://wix.com) which provides website functionality and the web enquiry form.

 

We may also transfer your personal data to legal advisors to the extent they need to see your information to provide us with legal advice and to any third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business then the new owners may use your personal data in the same way as set out in this privacy policy.

 

How long will we keep your personal data

 

Where you have provided Highfield Coffee Social your data for marketing purposes this will be retained for as long as you continue to interact with HCS Marketing. For all other data and in the case that you no longer interact with HCS Marketing, data will be retained for a maximum of two years.

 

Our contact information and opting out

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You can opt out of receiving various communications by using the opt out or unsubscribe function present on any email correspondence sent from us. Alternatively you can opt out by contacting us on info@highfieldcoffeesocial.com.

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If you have any questions please feel free to contact us by email at info@highfieldcoffeesocial.com.  Alternatively you may call our team on 01302 363277.

 

What are your rights?

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You benefit from a number of rights in respect of the personal data we hold about you. We have summarised your rights below, and more information is available from the Information Commissioner’s Office website (https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/). These rights apply for the period in which we process your data.

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1. Access to your data 

You have the right to ask us to confirm that we process your personal data, as well as access to and copies of your personal data. You can also ask us to provide a range of information, although most of that information corresponds to the information set out in this fair processing notice.  

 

2. Rectification of your data 

If you believe personal data we hold about you is inaccurate or incomplete, you can ask us to rectify that information. We will comply with your request within one month of receiving it unless we do not feel it is appropriate in which case we will let you know why. We will also let you know if we need more time to comply with your request.

 

3. Right to be forgotten 

In some circumstances, you have the right to ask us to delete personal data we hold about you.  

There are certain scenarios in which we are entitled to refuse to comply with a request. If any of those apply, we will let you know.

 

4. Right to restrict processing  

In some circumstances, you are entitled to ask us to suppress the processing of your personal data. This means we will stop actively processing your personal data but we do not have to delete it. 

 

5. Data portability 

You have the right to ask us to provide your personal data in a structured, commonly used and machine-readable format so that you are able to transmit the personal data to another data controller. 

 

6. Right to object 

In some circumstances, you are entitled to object to us processing your personal data.  

 

Automated decision making

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Automated decision making means making a decision solely by automated means without any human involvement.  

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We do not carry out any automated decision making using your personal data. 

 

Your right to complain about our processing 

If you think we have processed your personal data unlawfully or that we have not complied with GDPR, please get in touch with us so we can help. You can report your concerns to the supervisory authority in your jurisdiction. The supervisory authority in the UK is the Information Commissioner’s Office (“ICO”). You can call the ICO on 0303 123 1113 or get in touch via other means, as set out on the ICO website - https://ico.org.uk/concerns/.